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Training/Coaching

How well do your team players understand and perform the skills necessary to keep your customers coming back?

Sales and service training, reinforced, and supported properly on a consistent basis can take you from an average performing company to a company that truly stands above the competition. Customer Experience Experts can help your company create positive memorable customer experiences.

Training Topics Customized for Your Company

  • The attitude difference/characteristics of a winning team
  • How good sales and service managers lead
  • Prospecting tips
  • The perfect telephone contact
  • How to handle a customer complaint
  • How to build a relationship with each customer/Consultative Selling
    • How to ask good questions and listen well
    • How to make effective recommendations and handle objections
    • How to close the sale without pressure
    • The importance of effective follow-up
    • How to profile your customer to increase future sales effectiveness

Additional training specifically for banks/financial services industry:

  • The 15-second difference (for tellers)
  • How to have tellers pick-up on customer clues and make qualified referrals

Leadership Effectiveness Training (L.E.T)/Supervisory Training

How to confront employees about performance issues

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Contact us today to find out more about training options for your company.

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